Returns & Exchanges

Our Promise To You

We promise to attempt a return on every item purchased on our website by your receipt or packing slip, offering receipt return or exchanged online.

Refund/Exchange Policy
Most unopened items in new condition returned within 90 days will receive a refund or exchange. Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange. All bundled items must be returned with all components for a refund.

Please mail your online return to 1415 S. Martin Luther King Jr. Avenue, Clearwater, Florida 33756 with your request for a return or exchange.


Returns and exchanges without a receipt may be limited, other restrictions may apply.


Coupon Purchases: returns of items purchased using Manufacturer Coupons may receive coupon value returned in the form of original payment.

Discounts and Promotions: refunded value for each item returned will be reduced to reflect the value of any free gift or discount.

PayPal Purchases: refund will be issued via PayPal.

Tax: the appropriate tax amount by item will be included with your refund.

In most instances, Clearwater Marine Aquarium Marine Life Rescue Project can verify purchases made on our site within the last 90 days on a credit or debit card.