I need help with an order and/or technical support. How do I get in contact with Marine Life Rescue™?

If you need help with a new or existing order or are experiencing technical difficulties, please contact us at orders@marineliferescue.org.

How do I find my order status and shipping information?

To find your order status, you will need to login in to your account at https://store.marineliferescueproject.org. From there navigate to the “Orders” tab on the left side of the screen. In this tab you will be able to see all of your orders and a status of “Processing” or “Completed” listed. When an order is marked as completed, it has been shipped. 

When will my order ship?

Orders that are placed Sunday-Thursday will typically ship 1-2 days after your purchase date to provide you time to make any adjustments to your order. Orders that are placed Friday-Saturday will be shipped on Monday.

How long does shipping take?

Domestic Orders are shipped through USPS Priority Mail and arrive within 3-5 business days.

International Orders are shipped through USPS International First Class and arrive within 14 business days (dependent on the country and potential custom delays).

How do you calculate shipping costs?

We primarily use USPS Priority Mail and USPS International First Class on marineliferescue.org. Our online store automatically calculates shipping costs using real-time USPS pricing. 

I live outside of the U.S. Do I need to pay for custom fees?

Marine Life Rescue™ and Clearwater Marine Aquarium are not responsible for additional import duties, taxes and customs fees/charges.  It is the purchaser’s responsibility to cover these charges and fees.

How do I make an online return or exchange?

Most unopened items in new condition returned within 90 days will receive a refund or exchange. Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange. All bundled items must be returned with all components for a refund.

Please mail your online return to 1415 S. Martin Luther King Jr. Avenue, Clearwater, Florida 33756 with your request for a return or exchange. 

  • Exceptions: Returns and exchanges without a receipt may be limited and other restrictions may apply. Open music, movies, video games and software cannot be returned, but may be exchanged for the same title, for the same or different gaming platform.
Can I do a return or exchange at Clearwater Marine Aquarium?

If you are visiting Clearwater Marine Aquarium and would like to return your online order, please bring your items and packaging receipt. We currently do not accept in store exchanges for online orders as our online products may differ from in store.

What if my item is damaged or broken?

We do our best to ensure items are safely packaged and damage-free. If your item arrived broken or damaged, please contact us at orders@marineliferescue.org. We will offer a refund or exchange in its place.  If you choose to do a return, you will receive your refund through your original form of payment.

Where does the money go towards from my purchase?

As a 501(c)(3) non-profit, 100% of the net proceeds of your purchase on marineliferescue.org goes directly toward our mission of marine life rescue, rehab and release. We specifically use this revenue to fund our operations team which consists of the rescue team, sea turtle nesting and rehab teams, marine mammals team, conservation research team and dive team. For more information, please contact us at info@marineliferescue.org.

How do I log into my account?

To login to your Marine Life Rescue customer account, you will need to navigate to our store: https://store.marineliferescueproject.org. From there, you will click on the account icon in the top right of the screen next to the shopping cart. A pop-up will open asking you to sign-in or register a new account. 

If you can’t remember you password, there is a “Forgot Password?” link you can click on to go through the process of resetting your password.

I am a retailer and would like to sell Marine Life Rescue™ products at my store. How do I get started?

Fintastic news! To get started, apply to be a wholesaler here (LINK TO WHOLESALE APPLICATION PAGE).  If you have any additional questions regarding your application or general wholesale questions, please email us at wholesale@marineliferescue.org.

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